Our program will help you gain a deep understanding of your customer and boost revenue through improved engagement, satisfaction and conversion.
Every business executive we speak to in the healthcare sector wants to improve their digital product.
But they are unsure if it will deliver results for the business.
Organisations that fail to understand their customer generate 32% less revenue and experience 2x slower growth than the industry benchmark growth rate.
And it’s a shame because user research is the most effective way to improve your business performance via:
Most businesses end up missing out on those opportunities, meaning lost revenue, less customer loyalty and poor conversion.
Identify opportunities for new features and minimising churn.
Validate concepts, test and improve user experiences.
Understand buyer motivations for marketing, sales and product direction.
Define and verify high-level design solution that can best support key user journeys and future product growth.
Define and verify high-fidelity design for the entire experience and every edge case.
Create beautiful visual system that is on-brand and supports the usability of the product.
Create a prototype of the solution that will bring it to life.
Test with users to validate that it meets user needs.
Prioritise and decide what to build next based on user needs and business goals.
We guarantee that you will see results from the work we do within 90 days of the updates going live. If you don’t, we will refund you 10% of the project cost (yes, we’re that confident).
Make use of our 3 step process that quickly gets you insights that will help inform your product development roadmap.
You don’t have to waste months (and thousands of $$$) to gain insights that don’t grow your business. Our insights are focussed on improving your customer retention, conversion satisfaction and overall business revenue.
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We take care of all testing and validation for you. Our process aims to test product features at speed.
This saves you from wasting time and money developing product features that don’t benefit your customer and instead focussing all efforts on those that will make the biggest impact to your business and them.
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We are results-focused, we know that what we do has to drive business results whether that be customer acquisition, user retention or investment.
You can stay safe in the knowledge that you will see ROI from the work being done.
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Take a look at some of our case studies that demonstrate the results we have delivered when partnering with our clients.
Delivering a 28% increase in the suitable applicants via a custom recruitment and internal employee assessment platform.
74%
Improved
efficiency
28%
Applicant
suitability
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The custom built online learning platform that delivered $4M+ of revenue in Y1
$4M +
of revenue in Y1
128 hrs
Saved per week for customer services team
Average customer review rating*
Client retention 1+ Year*
Average client referral rating*
* Data sourced from clutch
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